Return & Refund Policy

At AM Bespoke, every coat is individually prepared for you based on the measurements and specifications provided at the time of your order.

Because our pieces are made specifically for each customer, we follow a made-to-order return and refund policy.

1. Made-to-Order Products

All AM Bespoke coats are prepared specifically for the customer.

For this reason, we do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong style or color
  • Personal preference after the order has been confirmed
  • Minor differences in fit caused by incorrect measurements provided by the customer
  • Failure to check the product details before placing the order

We strongly recommend contacting us on WhatsApp before ordering if you are unsure about your measurements, fit, fabric, color, or styling. We will be happy to guide you.

2. Measurement & Fit

We understand that providing measurements online can feel difficult. We can guide you through the measurement process on WhatsApp before your coat is made.

Once the measurements have been confirmed and approved by the customer, production begins.

3. Defective or Incorrect Products

Your satisfaction matters to us. If you receive a product that:

  • Has a manufacturing defect
  • Is materially different from the product you ordered
  • Has been made using incorrect specifications due to an error by AM Bespoke

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please send:

  1. Your order number
  2. Clear photos/videos showing the issue
  3. A short description of the problem
  4. The unboxing video, if available

After reviewing the issue, we may offer an alteration, repair, replacement, or other appropriate resolution, depending on the situation.

4. Refunds

Because our products are made to order, refunds are generally not available for change of mind or customer-provided measurement errors.

5. Order Cancellation

Orders can only be cancelled before production begins.

Once your coat has entered production, cancellation may no longer be possible because materials and tailoring work have already been committed to your order.

Please contact us on WhatsApp as soon as possible if you need to request a cancellation.

6. Exchanges

We generally do not offer exchanges for made-to-order coats because each piece is prepared specifically for the individual customer.

However, if your coat has a confirmed manufacturing or fulfillment issue, we will work with you to find the most appropriate solution.

7. Contact Us

If you have any questions about your order, measurements, fit, or this policy, please contact us on WhatsApp before or after placing your order.

AM Bespoke