FREQUENTLY ASKED QUESTIONS

How do I place an order?

It's simple:

  1. Choose your coat
  2. Place your order
  3. Review your personalized measurements
  4. Confirm any adjustments
  5. We make your coat
  6. Receive it at your doorstep

If you have any questions before ordering, our team is available on WhatsApp.

How will I provide my measurements?

You don't have to figure them out yourself.

When you’re placing an order, you’ll see a personalized measurement chart based on your details under size chart option. You can review it and tell us on WhatsApp if you'd like anything adjusted.

For example:

“Make the chest 1 inch looser.”
“I want the sleeves slightly longer.”
“Give me a little more room around the waist.”

We'll discuss any adjustments with you and confirm the final measurements before your coat goes into production.

How long does an order take?

Your coat is generally prepared within 5–7 working days after your order details and measurements have been confirmed.

How does payment work?

We require a 50% advance payment to confirm your order and begin production. The remaining 50% is payable on delivery. This allows us to begin preparing your coat while giving you the convenience of paying the balance when it arrives.

Do you offer Cash on Delivery?

Yes, but because every coat is made specifically for you, we require 30% in advance.

The remaining 70% can be paid when your coat is delivered.

Can I see my coat before delivery?

Yes. We can provide video proof of your completed coat before dispatch, so you can see the finished piece before it is sent to you.

Can I return or exchange my coat?

Because your coat is made specifically for you, we generally do not accept returns or exchanges due to change of mind, personal preference, or customer-requested measurement changes after production begins.

If your coat has a confirmed manufacturing or fulfillment issue, we'll work with you to resolve it.

Please see our Return & Refund Policy for complete details.

Can I customize my coat?

Yes, depending on the product.

You can discuss available options such as fit, buttons, styling details, and other specifications with our team before placing your order.

What fabric are the coats made from?

Our coats are made from carefully selected tropical fabrics chosen for their appearance, comfort, structure, and suitability for Pakistan's climate.

Do you deliver across Pakistan?

Yes. We deliver AM Bespoke orders across Pakistan.

Delivery time and charges may vary depending on your location.